1. Acceptance
These Terms apply when you use virtualgst.in, submit an enquiry, request a quotation, engage us for a service, or make a payment to H.K. Chitkara & Co. (“VirtualGST”, “we”, “us” or “our”).
2. Our services
VirtualGST provides GST registration, e-commerce GST support, additional place of business (APOB) registration, GST return filing, GST annual return support, multi-state GST compliance, GST amendments, cancellation, revocation and GST notice support.
The scope, fee, documents, timelines and deliverables for a service will be confirmed in the relevant quotation, invoice or written communication.
3. Enquiries and engagement
An enquiry does not create a professional-client relationship or oblige either party to proceed. A service engagement begins only when we accept the work and, where applicable, receive the agreed payment or advance.
4. Your responsibilities
You must provide accurate, complete, current and lawful information, documents and authorisations. You remain responsible for reviewing applications, returns and submissions where we reasonably request your review.
VirtualGST is not responsible for delays, errors, penalties, interest, rejection or other consequences caused by late, incomplete, inaccurate or misleading information or documents supplied by you.
5. Timelines and government decisions
Indicative turnaround times are normally 2–7 working days after we receive all required information and documents. These are estimates, not guarantees.
Government portal availability, authority queries, approvals, rejections, filing acceptance and tax outcomes are outside our control. We do not guarantee any government approval, registration, acceptance, tax saving, refund or other result.
6. Fees and payments
Fees, taxes and payment terms are communicated in the relevant quotation or invoice. Payment may be required in full or in part before work begins. Payments are made in Indian Rupees unless otherwise agreed in writing.
For monthly or quarterly services, billing and renewal terms will be stated in the relevant quotation or invoice. If renewal payment is not received by the stated due date, the service may be suspended or cancelled.
7. Cancellation and refunds
Cancellation and refunds are governed by our Refund & Cancellation Policy. A cancellation request will not ordinarily be accepted once an invoice has been generated or work has started. A change of mind does not qualify for a refund, subject to rights that cannot be excluded under applicable law.
8. Intellectual property and acceptable use
The VirtualGST name, website content, logo, text and graphics are owned by, or used with permission by, H.K. Chitkara & Co. or the relevant rights holder. You must not copy, reproduce, modify, distribute, scrape or commercially use website content without prior written permission, except where permitted by law.
9. Limitation of liability
Website content is general information and is not a substitute for advice tailored to your circumstances. To the maximum extent permitted by law, VirtualGST is not liable for indirect, consequential or special loss; loss caused by government action, portal downtime or third parties; or loss arising from information supplied by you.
Our total liability for a specific paid service will not exceed the professional fee actually received for that service, except where liability cannot lawfully be limited.
10. Governing law and contact
These Terms are governed by the laws of India. Subject to applicable law, courts at Ludhiana, Punjab will have jurisdiction.
Email: support@virtualgst.in
Phone / WhatsApp: +91 9872638624
Hours: Monday–Saturday, 10:30 AM–7:00 PM IST
Address: 477-R, 1st Floor, Star Plaza, Deep Hospital Road, Pritm Nagar, Model Town, Ludhiana, Punjab 141002.