1. Scope
This Policy applies to payments made to VirtualGST for GST registration, e-commerce GST support, APOB registration, return filing, annual return support, multi-state compliance, amendments, cancellation, revocation, GST notice support and related services.
2. Cancellation requests
To request cancellation, contact us promptly with your name, registered mobile number, invoice number, service name and reason. A cancellation request will not ordinarily be accepted once an invoice has been generated or work has started.
3. Refunds
Refunds are not provided for a change of mind after payment. Where payment has been received but work has not started, a refund request may be reviewed case by case, considering work already performed, administrative costs, third-party commitments and non-recoverable amounts.
Where work has started, fees for work performed, advice provided, documents prepared, filings made, portal work completed or third-party costs incurred are non-refundable.
If we cannot complete an agreed service solely because of our material fault, we may offer corrective work, a credit or a refund for the unperformed portion, as appropriate.
4. Customer information and government outcomes
No refund is due where completion is prevented, delayed or affected by late, incomplete, inaccurate, misleading or unlawful information or documents, or by failure to provide necessary authorisation.
Government or portal delays, queries, rejection, approval decisions, filing acceptance, penalties and interest are outside our control. A government rejection or delay does not itself qualify for a refund.
5. Recurring services
Monthly or quarterly services may be renewed under the relevant quotation or invoice. If renewal payment is not received by the due date, the service may be suspended or cancelled. Amounts paid for work already delivered are non-refundable.
6. Refund timing
If a refund is approved, we will initiate it within 7 working days of approval. Approved refunds will be returned to the original payment method wherever possible. Bank or payment-provider processing time may vary.
7. Payment concerns
If your account is debited but you do not receive payment confirmation, contact us before making another payment or raising a chargeback. We will check the transaction with the relevant payment provider or bank.
Email: support@virtualgst.in
Phone / WhatsApp: +91 9872638624
Hours: Monday–Saturday, 10:30 AM–7:00 PM IST
Address: 477-R, 1st Floor, Star Plaza, Deep Hospital Road, Pritm Nagar, Model Town, Ludhiana, Punjab 141002.